What is your Return Policy?
Homedecorbytpt.com offers a money back guarantee on all our products. However, our maximum liability will be to refund the selling price of the product on our online store, less shipping and handling costs. Here's how:
(1) For defective merchandise: Please email or call us within 7 days after you received the merchandise to obtain an authorization code. Please write down this code on the outside of the shipping carton and send it back to us. We will ship a new replacement to you immediately upon receiving the defective merchandise. Or we will send you a refund immediately if a replacement is unavailable. The shipping charges are on us in this case.
(2) For non-defective merchandise: Returns will also be accepted within 7 days after you received the merchandise. Sorry the shipping & handling costs are not refundable. A 15% restocking fee will be applied for all refunds of non-defective products. Please email or call us for obtaining a return authorization code before returning.